ACHC Blog

ACHC Whiteboard Sessions - Needs Assessment Survey

Jan 6, 2014 11:13:30 AM / by ACHC

[youtube=http://www.youtube.com/watch?v=RcxNBpuMlnI&w=500&h=281]
In this Whiteboard Session ACHC’s CEO, José Domingos, discusses the results from the 2013 Needs Assessment Survey. The data collected consisted of more than 2,000 respondents, including new and existing customers. ACHC identified three common trends among the responses:

1. Customers were satisfied with ACHC’s level of customer service

  • Average a 4.7 out of 5.0 for the last six months

2. Providers desired more educational resources. ACHC now offers:

3. Providers want a more streamlined accreditation process

  • Reduced required files submitted for the PER
  • Updated online customer portal: Customer Central

Learn more by watching the video above.

Line Divider 500px

Ready for accreditation? Contact ACHC at (855) 937-2242 to learn more.

Home Health | Hospice | DMEPOS | Private Duty
Pharmacy | Sleep  | Behavioral Health

Jose_Needs Assessment Survey copy

Topics: Uncategorized

ACHC

Written by ACHC

Subscribe to Email Updates

Recent Posts