In this Whiteboard Session ACHC’s CEO, José Domingos, discusses the results from the 2013 Needs Assessment Survey. The data collected consisted of more than 2,000 respondents, including new and existing customers. ACHC identified three common trends among the responses:
1. Customers were satisfied with ACHC’s level of customer service
- Average a 4.7 out of 5.0 for the last six months
2. Providers desired more educational resources. ACHC now offers:
3. Providers want a more streamlined accreditation process
- Reduced required files submitted for the PER
- Updated online customer portal: Customer Central
Learn more by watching the video above.
Ready for accreditation? Contact ACHC at (855) 937-2242 to learn more.